Additional Terms for Priority Clients with Locked-In Pricing

• Weekly and Bi-Weekly Rescheduling Policy: For priority clients who have locked in their pricing with the purchase of a year's worth of cleans, any rescheduling must occur within the same week as the original appointment date. Failure to do so will result in the forfeiture of that prepaid visit, and the cancellation policy fees will apply.

• Every 4 Weeks Rescheduling Policy: Similarly, for priority clients with an every 4 weeks cleaning schedule, any rescheduling must take place within one week of the original appointment date. Failure to reschedule within the specified time frame will result in the forfeiture of that prepaid visit, subject to the cancellation policy fees.

• Lockout Rescheduling Policy: In the event of a lockout where the property is inaccessible, priority clients must reschedule the cleaning within the same week to avoid forfeiting the prepaid visit. Failure to reschedule within the specified time frame will result in the forfeiture of that prepaid visit.

• Guaranteed Cleaning Frequency: Priority clients with weekly cleaning schedules are guaranteed 52 cleans per year, bi-weekly schedules are guaranteed 26 cleans per year, and those with a cleaning frequency every 4 weeks are guaranteed 13 cleans per year. Monthly clients are guaranteed 12 cleans per year. These guarantees ensure that priority clients receive the agreed-upon number of visits within the specified time frames. Any deviations from these parameters will be subject to the terms outlined in the cancellation and rescheduling policies.

• Price Guarantee: Priority clients with weekly, bi-weekly, and monthly cleaning schedules are not subject to any price increases during the term of the agreement. The agreed-upon pricing for these cleaning frequencies will remain constant, providing priority clients with financial predictability and peace of mind throughout the contractual period.

These additional terms aim to provide clarity and fairness for priority clients who have chosen to lock in their pricing with the purchase of a year's worth of cleans, ensuring they receive the expected number of cleaning visits and a fixed price, regardless of their cleaning frequency.

$ Rate increase: Cow Poke Cleaning LLC reserves the right to increase prices. The client will ALWAYS be notified with ample time ahead of any rate increases.

Payment

A card on file is required to reserve an appointment with Cow Poke Cleaning. The client assumes responsibility for ensuring the card on file is up to date and received prior to the appointment. Appointments are not guaranteed until an active card is on file. Returned or declined payments are subject to a $35 fee and a late fee if applicable. 

Deposit: A 50% non-refundable deposit is required to reserve an appointment for a Top To Bottom, Move Out/In, General Cleaning, or One Time cleaning. The deposit will be deducted from the cost of services provided on the scheduled date. We require 24 business hours notice to reschedule your appointment and transfer your deposit. Rescheduling cleanings cannot be guaranteed and are subject to availability. 

Due Date for Residential clients: Payment is due on the date of the scheduled service. A $25 late fee is applied to all overdue invoices totaling under $250, 10% will apply to invoice above that amount. Late payment charges do not include charges imposed upon acceleration of the entire debt or costs of collection and attorney fees as otherwise permitted by law. Past Due invoices are forwarded to the attorney for collection and/or legal action on the 7th day past due.

Due Date for Commercial clients: Payment is due on the date of the agreed upon terms, not to exceed 30 day net pay. A 25% late fee is applied to all overdue invoices. Late payment charges do not include charges imposed upon acceleration of the entire debt or costs of collection and attorney fees as otherwise permitted by law. Past Due invoices are forwarded to the attorney for collection and/or legal action on the 7th day past due.

Tipping💰: tipping is nor required, however it is always greatly appreciated by our staff. Standard amount is 10%-20% of the cost of service. Oftentimes our clients are not home, however we know that you greatly appreciate all our techs attention to detail in your home to make sure its a place of rest for you. If you would like to send them a “Thank You” tip then contact our office and we will let you know how we process them.

Scheduling

Business hours/service times: Cow Poke Cleaning operates between the hours of 8:30am-4:30pm Monday-Friday. Exact times of service are subject to change. Due to unforeseen circumstances an exact time is not guaranteed. We ask that you give us an arrival time of at least 1 hour +-. 

Unless otherwise stated Cow Poke Cleaning is closed for Thanksgiving Day,  Christmas Eve, and Christmas Day. Should your cleaning fall on any of these holidays, we will reschedule your cleaning. Cow Poke Cleaning does not cancel a cleaning due to holidays, however a client may choose to cancel, and fees mentioned in these terms may apply.

Late Notice Cancellation/Reschedule: Cancellations or rescheduling are subject to a 50% fee if a notice of at least 24 business hours is not provided. This fee will be deducted from the clients deposit or charged to the card on file. Availability can not be guaranteed for rescheduling. All communications received outside of normal business hours will be considered received at time of opening the next business day.  

Skipped Cleaning: If a client chooses to skip a scheduled cleaning appointment, a Skipped Cleaning fee of $25 will be applied for each additional week that transpires between the skipped cleaning appointment date and the following cleaning appointment date. This fee will be incorporated into the subsequent service invoice. (Example: A weekly client calls in advance to skip an appointment, an additional fee of $25 will be applied to the next cleaning to accommodate a biweekly visit). 

To avoid incurring the Skipped Cleaning fee, clients have the option to request a rescheduled cleaning with a notice of more than 24 business hours in advance of the scheduled cleaning. When such notice is provided, the Skipped Cleaning fees will be waived. The client will resume their regular cleaning schedule, following the rescheduled session. Rescheduling is subject to availability and not guaranteed. All communications received outside of normal business hours will be considered received at time of opening the next business day.

Sickness/covid Policy: any cancellations due to illness or covid exposure will be considered exempt for charges and fee will be waived.

No Notice Cancellation/Lock Out: A fee of 100% will apply for any last minute cancellations. This includes any appointment scheduled where the property is not accessible and/or Paragon Cleaning’s staff is en route to the scheduled cleaning. This fee is to cover the loss of wages for our cleaning technicians, travel expenses and the time reserved for your cleaning on the schedule. If the property is inaccessible upon our arrival, it will be deemed a No Notice Cancellation 15 minutes after we reach your location and have attempted to establish contact. All communications received outside of normal business hours will be considered received at time of opening the next business day.

Repeated cancellation policy: any clients who exceed 4 cancelations within a 60 day period will be notified and automatically moved to monthly visits with the monthly quoted price. Monthly sports are limited, if we do not have a monthly spot we will fit you in when we can.

Communication

All appointment changes must be scheduled through the Client Portal or by calling Cow Poke Cleaning directly at (580) 290-5065 during business hours, Monday - Friday 9am - 3pm. Any other communication methods, including email and text messages, may not receive an immediate response. The client is able to edit their notification settings through the Client Portal. Cow Poke Cleaning will make every effort to send automated text or email reminders for appointments but is not responsible for missed appointments due to delivery errors of these communications. These reminders are not guaranteed. Cow Poke Cleaning reserves the right to record phone calls for quality assurance and training purposes.​

​Specifications

Please refer to the Top To Bottom Deep Clean, Vacant Move Out/In Cleaning or Residential Cleaning checklist for your scheduled cleaning at www.cowpokecleaning.com. If you have any questions or wish to include any areas not listed, please contact the office prior to your scheduled cleaning appointment. Special requests may require price adjustments. 

Pricing: Pricing and/or Labor Hours are based on the accurate assessment of the condition of the home. If we find discrepancies with the description of the home provided or that the home requires more cleaning than agreed upon due to construction, events, changes within the home, overdue air filters, or any other unforeseen conditions, we may call the client for approval of the additional time required. If unable to contact client and client did not pre-approve additional time, Cow Poke will complete cleaning within the approved timeframe and the quality will be compromised. 

Distractions: If Cow Poke Cleaning's technicians are subject to distractions that affect their ability to work, we reserve the right to request additional time for the cleaning. Distractions include pets, third party, unexpected activity, or contractors interfering with the technicians’ duties. We will do our best to work around the distractions, but frequent interruptions in our routine may prevent us from completing the cleaning in the time allotted. Additional time may be available for purchase, or we may adjust our scope of work.

Labor Hours: Our time starts upon arrival to the home and ends after all necessary tasks pertaining to the scheduled cleaning are completed. This may include waiting for entry to the home, taking out the trash, cleaning our equipment, loading supplies and/or a walkthrough/checklist being completed. Labor hours are itemized by the total hours of each employee present for your scheduled cleaning. 

Scope of work: Cow Poke's cleaning technicians are instructed to follow the requirements for the cleaning they are conducting with detailed work orders; they are not authorized to make adjustments or changes without approval from the office. If you would like additional services performed, please call our office or use the client portal prior to your scheduled cleaning. Add On services may require additional fees. Changes must be made within 2 hours of your scheduled visit, or they may not be able to be completed. This gives us the necessary time to update the work order, as well as notify the cleaning technician of these changes.

Our 100% Guarantee: If you are not satisfied for any reason, call our office within 24 hours for a reclean of the unsatisfactory areas, we will return to reclean the areas at no cost. The Client will be assumed to have accepted the services unconditionally unless a claim that the service(s) are defective is made within 24 hours from the date of delivery. We appreciate the opportunity to correct any issues in a timely manner. If a re-clean of unsatisfactory areas is declined it will be documented as a complaint that has been resolved. We do not offer Refunds. 

Photos: Cow Poke Cleaning staff is not authorized to take photos or any media in a clients home without authorization from management. In order to deliver the best service possible we may ask our cleaning technicians for non-personal before and after photos, any accidents, or any specific areas to accompany your work order. These will be stored in your job file for reference to maintain integrity of the work being completed. 

Breakage/Damage policy: Accidents happen. We are covered by insurance; however every incident is different, and will be thoroughly investigated upon the time of the incident. If there are sentimental or extra fragile pieces in the home then they will be avoided and pre-discussed during your consultation. A note will be added to the job instructions pertaining to NOT clean or move the item.

Safety & Liabilities

Cow Poke Cleaning, LLC has the right to refuse service due to unsafe conditions and declare this a No Notice Cancellation and fees mentioned in these terms may apply.

1. In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that is not physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. Recommended temperatures between 65-75 degrees. 

2. Cow Poke Cleaning technicians are unable to climb on ladders higher than the two-step ladder they are issued to perform their work. Cleaning Technicians are not permitted to use step ladders provided by the client. 

3. The Client assumes responsibility to ensure utilities are in working order at the property on the scheduled date. If the property does not have electricity or running water, Cow Poke Cleaning, LLC reserves the right to decline service and declare the job a No Notice Cancellation.

1. Both Client and Cow Poke Cleaning are both at liberty to end services at any time. Cow Poke Cleaning reserves the right to end services ar any time if they feel the client and Cow Poke Cleaning are no longer a good fit due to the following situation:

1. Home has become an unsanitary situation

2. Client has placed expectation which cannot be met within our company 

3. Client is seeking services Cow Poke Cleaning is unable to achieve

4. Cleaning technicians feels unsafe on the property 

5. Poaching our staff (offering out staff to come and clean privately)

4. Insect/Rodent infestation: Cow Poke Cleaning expects our clients to maintain and monitor their homes for bugs and pests. We have the right to decline service if the home has visible infestation and may require professional pest services prior to cleaning. Cow Poke Cleaning, LLC reserves the right to decline service and declare the job a No Notice Cancellation due to an active infestation.
   By agreeing to our services, you acknowledge that if an active infestation is present in your property at the time of our service, you assume full responsibility for any resulting damages or liabilities. In such cases, we reserve the right to pursue legal action to recover damages incurred by our company due to the infestation. It is your responsibility to ensure that your property is free from any active infestations prior to our service. We recommend seeking professional pest control assistance if you suspect or are aware of an active infestation.

5. Pets: The client is responsible for securely restraining or make the necessary arrangements of all animals on the premises that could potentially endanger Cow Poke's staff, are at a significant risk of escaping or will experience anxiety during your cleaning (loud noises, new smells, etc) to make them more comfortable. In the event of failure to secure such pets, Cow Poke reserves the right to take immediate legal action if injuries occur as a result. While we cherish your beloved pets, our utmost priority is the safety of our staff and your animals. We will make reasonable efforts to ensure the well-being of your pets during our service. However, any unpredictable behavior exhibited by pets is beyond our control. The client holds full responsibility for informing us of any potential risks posed by their pets before our staff enters the premises. This includes any history of aggression, illness, or other relevant information.

6. Cow Poke Cleaning will not accept liability for damages directly or indirectly caused by non-standard company cleaning products, tools and/or equipment requested to be used by the Client. Cow Poke is not liable for any damage caused from using a client's vacuum cleaner upon the client's request. Should the client request their vacuum cleaner as their preference for floor cleaning, the quality of the floor cleaning will not be guaranteed. Cow Poke's staff is not responsible nor trained to perform any repair or maintenance to the client's vacuum. 

7. Cow Poke Cleaning will not be liable for items broken or damaged due to wear-and-tear, nor damage caused by fixtures that are not properly secured. If we damage anything during the service being provided, we will notify the customer immediately. In the event we are at fault for an item damaged or broken, we reserve the option to repair or replace the item. 

8. Cow Poke Cleaning may use their discretion to deem an area/item unserviceable due to liability

9. To protect the privacy and safety of our clients and our staff, exchanging phone numbers, email addresses, social media accounts, peer-to-peer payment systems, or any other means of communication are not permitted. All forms of communication are to go through the office directly 

10. Vacant Cleanings: The property Must be completely vacant unless previously agreed upon. Cow Poke Cleaning may skip any areas that are occupied. It is expected that all closets and cabinets will be empty. At no point will our technicians remove and replace personal items unless previously agreed upon. All Make ready and Vacant property cleanings must have all utilities on to ensure proper and safe cleaning. Entrance and Exit details MUST be discussed prior to the scheduled cleaning date. Cow Poke Cleaning will only conduct communications with the client who is paying for the services.

11. We will put all trash in a large bag and place it in an “animal safe” area (example: inside the garage) or the Trash can if it is near the home and accessible. We DO NOT take the trash with us in our vehicles. 

Our Staff DOES NOT:

• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped

• Clean the interior of curio cabinets 

• Provide any pet or children-related services, nor empty diaper pails.

• Clean/Shampoo carpet

• Clean Chandeliers

• Provide fabric/furniture stain removal

• Wash walls (applies to recurring only)

• Service outdoor areas

• Clean areas above the reach of our step ladder, except with our extendable duster

• Clean Animal waste or litter

• Move or lift items over 20lbs

• Hand-scrub or steam clean floors 

• Disassemble light fixtures 

• Disassemble seals on shower doors, ovens or refrigerators

• Disassemble any furniture to clean it 

• Disassemble any appliance (besides oven racks and fridge shelves) 

• Lift or move large or fragile items 

• Work in homes where the self clean feature is engaged on an oven 

Soliciting Employees

Cow Poke Cleaning, LLC makes a significant investment in recruiting, certifying, and training only the most qualified cleaning technicians. During the term of this agreement and for a period of 1 year following its termination, the client agrees neither to solicit, directly or indirectly, nor hire any current or former Cow Poke Cleaning, LLC employee, without the expressed written consent of Cow Poke Cleaning, LLC and compensation of $2,500 for a referral fee to Cow Poke Cleaning, LLC for its loss. Once the referral fee is paid, Cow Poke Cleaning will no longer be responsible for managing the Cleaning Technician, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the former employee. In the event of a breach of this agreement, the client agrees to pay Cow Poke Cleaning, LLC the aforementioned referral fee within 14 days of hiring or soliciting a current or former Cow Poke Cleaning, LLC employee. Failure to pay the referral fee within the specified time frame will entitle Cow Poke Cleaning, LLC to seek legal remedies, including but not limited to monetary damages and injunctive relief.